Telephone Training
Friendly and clear, respectful and service-minded. Each customer deserves this treatment on the telephone. Whether it is about making an appointment, calling back, putting through, passing on information or dealing with a complaint. In the Telephone Skills training examples of practical situations for receptionists, telephonists and secretaries are dealt with.
During this training, the emphasis is on:
- What is the customer asking?
- Personal presentation and company presentation
- Avoiding making wrong comments
- Dealing with complaints and objections
- Better results from your telephone contact
» More information on this training? Click here
Please note all open trainings are in Dutch unless indicated otherwise
Dates for Open Trainings
