Customer Satisfaction: Dealing with Complaints
Each company aims for maximum customer satisfaction. Professionally dealing with complaints determines customer satisfaction to a large extent. The Professional Complaints Handling training aims to give the participants an insight into the complex factors that play a role in correctly dealing with complaints.
During this training, the emphasis is on:
- Avoiding wrong or uncertain comments
- Acknowledging the complainant; use of voice, formulating and convincing
- Questioning techniques to identify problems
- Conducting ‘bad news’ talks.
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