Communication for Helpdesk and Support Staff
Anyone who assists customers with technical problems over the telephone, solves problems or supports campaigns must be able to analyse a problem. How do you quickly establish what the real problem is? How do you decide what is important and what is not? How do you deal with objections? In addition to the analysis problem, the participants learn techniques in the Communicative Skills training, to either solve problems themselves or efficiently refer them to other parts in the organisation.
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