Unilever Bestfoods
The Manager Service Center of multinational Unilever Bestfoods observed that employees in his department lacked connection with the organisation. The department, responsible for administrative tasks such as Sales Support and Telemarketing and placement and maintenance of the well-known Cup-a-Soup machines, recently went through a reorganisation. Furthermore, as a result of lacking skills, capacities were not used optimally, which left opportunities unused.
The Service Center Manager’s question: “How do I motivate my employees and how can I improve my department’s performance?”
Our approach
In the inventory talks, Kenneth Smit formulated, in close co-operation with the Service Center Manager, decisive objectives. Subsequently, the trainer translated these objectives into a training programme in the form of a step-by-step plan. The spearheads in this programme: sales training, job training and team-building.
